Hospitality consulting and staff training in NYC

Better training. Stronger teams. Elevated hospitality.

Customized consulting and hands-on staff training

Clase Staff & Event Solutions helps hospitality businesses strengthen their teams, improve service standards and create more efficient operations through customized consulting and hands-on staff training.

From restaurants and bars to venues, caterers and event teams, our programs are tailored to your operation, service style and business needs.

Who we work with

  • Restaurants
  • Bars
  • Lounges
  • Hotels
  • Venues
  • Catering companies
  • Event companies
  • Hospitality groups
Restaurant staff in a training session learning about glassware

Training and consulting services

Each program is built from the services your team needs.

Bar and beverage training

Develop confident, knowledgeable and efficient bar teams.

Hands-on training focused on bartending fundamentals, beverage knowledge, cocktail execution, responsible service and professional bar operations.

Programs can be customized around your establishment, beverage program and existing staff experience.

Front-of-house and service training

Create a more polished and consistent guest experience.

Our hospitality training helps servers, bussers, bartenders and other front-of-house professionals strengthen service standards, guest communication, teamwork, professionalism and overall hospitality performance.

New-hire and team training

Give new employees a stronger foundation from day one or provide existing teams with additional development.

Clase can create customized onboarding, refresher and team-development programs based on your operation's standards and expectations.

Hospitality operations consulting

Sometimes improving hospitality requires more than adding staff.

Clase works with hospitality businesses to evaluate their service operations, staffing structure, workflows and guest experience and to identify opportunities for improvement.

Whether you're opening a new operation, restructuring an existing team or looking to elevate service standards, we'll develop recommendations around your specific business.

TIPS® certification

Responsible alcohol service starts with proper training.

Clase offers TIPS® certification training for hospitality professionals and client teams. TIPS training prepares bartenders, servers, managers and other alcohol-serving employees to recognize and prevent potentially unsafe alcohol-service situations while promoting responsible service practices.

Businesses can arrange certification training for individual employees or their entire hospitality team.

Ask about TIPS® certification
  • ForBartenders
  • ForServers
  • ForManagers
  • ForOther alcohol-serving employees
  • FormatIndividual employees or your entire team

Training built around your business

Every hospitality operation is different. That's why our consulting and training programs aren't one-size-fits-all.

  1. We learn about your team

    Tell us about your staff, your operation and where you want service to improve.

  2. We design the program

    Clase develops a training or consulting program around what your business actually needs.

  3. Your team trains

    Your staff receives hands-on training, with refresher and team-development sessions available as your team grows.

Training or a mixology class?

Consulting and professional training is employee development for businesses. Mixology classes are a social experience for private groups and companies.

See private mixology classes
Consulting and trainingMixology classes
Who it is forBusinesses and their staffPrivate groups and companies
PurposeEmployee developmentEntertainment and team experience
FormatCustomized programGuided cocktail class
How to startSchedule a consultationBook a mixology class

Let's elevate your team.

We'll learn about your team, operation and goals and develop a program designed around what your business actually needs.

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